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Conservatory with access panel

April 2018 Customer of the Month Case Study – DIY Hipped Lean-to Conservatory, Exeter

Here at Conservatory Land, we love a challenge – and that’s exactly what we got when one of our customers requested a hipped lean-to conservatory.

We pride ourselves on going the extra mile to ensure a satisfactory service.

And that’s exactly what we did here, with our April Customer of the Month, Jeff May from Exeter.

Jeff had very specific requirements for his new conservatory.

For example, the ground outside his property slopes away from the house, so the manufacturing process needed to take this into account.

Before - Mr MayBefore - step - Mr May

 

So, if you’re looking for sloped garden ideas – a conservatory is the perfect option.

Mr May also advised us that he would like an access panel due to the location of his drains.

Without this, he would have to move the drains, which could have cost him thousands.

Instead, we were happy to meet his needs. And produced a hipped lean-to conservatory he was very happy with.

If you’d like to talk to us about your own requirements – give us a call on 0800 952 8000.

The Project Technical Specifications

LocationExeter, Devon
Conservatory StyleHipped Lean To Conservatory
Dimensions4000mm x 2500mm (made to measure to customers requirements)
Base typeConservaBase
GlazingStandard glass, Pilkington Activ Solar control and Self Cleaning Glass Roof, Full Height Glass
DoorsFrench doors
ColoursWhite PVCu, 24mm Pilkington Activ Blue for the roof
Planning permissionPlanning permission was not required for this size
Warranty10 Year Guarantee on ALL parts

As mentioned, Mr May wanted a hipped lean-to conservatory, with an access panel, that fit perfectly with his sloped land.

In addition, he wanted a roof that would deflect sun heat away from the extension, so that he and his family could enjoy it in the summer months.

Before we began manufacturing the parts, our team created the below CAD drawings, and showed them to the customer:

DIY Hipped Lean-to Conservatory CAD drawing - Mr Jeff May

The conservatory was to have standard glass, set in full height frames, and featured Pilkington Activ Solar Control, and a self-cleaning glass roof.

The dimensions were as follows:

4000mm x 2500mm

The Installation Process

Mr May completed the installation himself – as many of our customers do.

DIY Conservatory base - Mr Jeff MayDIY Hipped Lean-to Conservatory side view - Mr Jeff May

He did a fantastic job. However, there was a minor issue early on.

Unfortunately, Mr May damaged two parts of the conservatory were damaged after being delivered to Mr May.

But not to worry. He phoned us, let our team know what happened, and we delivered the replacements the very next day.

DIY Hipped Lean-to Conservatory - Mr Jeff May

Self-cleaning glass roof for conservatory - Mr Jeff May

Customer Testimonial

Mr May said:

“Excellent product. Excellent customer service.”

“I damaged two parts, phoned them on the Friday, and the parts were delivered the next day at 8.30am.”

“That’s what you call service. Cannot praise Conservatory Land enough.”

Ready to get started with your own conservatory? Get a free quote today!

“Conservatory Land are value for money, well constructed, we self built ours. From design to finish they are with you all the way. Superb after sales service. Praise to Will at sales stage then Richard with final design requirement's & Dave Boot with his fantastic Knowledge, help & advice whilst constructing our Conservatory, first class, well done all the ConservatoryLand team”
“Conservatory Land are the best when it comes to self-build conservatories. My partner (who built it) and I are 100% satisfied with the quality and customer service we received from start to finish. I do, and will continue to recommend ConservatoryLand as a company who offers quality materials to construct your build and excellent customer service throughout the whole process.”
“We're delighted with our 3.6 x 2.7 Edwardian style conservatory. Our basic conceptual ideas were fabricated by Conservatory Land to our specifications,offering excellent quality & value.The staff were very friendly and helpful,any queries which arose concerning the construction were dealt with quickly & efficiently allowing us to continue our project. It's an asset to our home.”
“Very happy with the product and staff were professional and helpful ”
“We were 100% satisfied with the product and the ease of installation was precisely as described and would have no hesitation in recommending Conservatory Land to anybody considering buying and installing their products. We ordered a gable end design of conservatory with the conservabase.”
“We ordered a 6m x 1.5m DIY Conservatory Land lean to kit to replace a rotten porch and provide better insulation along a barely insulated outer wall and across a single glazed window. The ordering process, delivery and support was excellent. The kit was clearly marked with comprehensive instructions that were easy to follow. After 18months insualtion is vastly improved”
“Firstly I would like to thank Conservatory Land for an excellent product the quality of which is superb. I took down an old conservatory and it was like comparing chalk with cheese, our new conservatory oozes quality. ”
“We are very happy with the Professional service and product supplied by Conservatory land. The advice and after sale support service were second to none, and all our questions regarding the build were answered very quickly by there technical team who were always on hand if we needed them. They delivered on time and designed a product around our needs and to our budget.”
“Excellent service from the very first request for their brochure, to delivery on our specified date. Driver most helpful stacking all the parts of the conservatory safely, until our builder came to put it together. He was most impressed with, this being the first conservatoryland one he had done. I would thoroughly recommend ConservatoryLand.”
“We have had our conservatory for over two and a half years now and are very pleased with the product. We use the conservatory as an extension to our kitchen/ dinner for entertaining and relaxing. It gives light and space to our dining room. The special roof glass is self cleaning and keeps the conservatory cool in summer. Excellent service by Conservatory Land”
“Excellent customer service. Highly recommended.”
“Excellent We have first product from you and we are very happy for it. Quality is high level and there was no problem to make some changes.Friendly deliver man including. Thanks”
“I am happy to leave positive feedback for my experience with conservatoryland. I am sitting in my new conservatory right now as I write this, looking out onto my garden. The technical team were on hand all the way to ensure that my conservatory went together quickly & easy. I'm so pleased with the final product & my neighbour was so impressed, he has since gone onto order too! ”
“Very satisfied. Service,and after sales service exelent. First class product.”
“I was very satisfied with the all round service I received from ConservatoryLand. The staff were very helpful, particularly Customer Service/Sales.”
“Very satisfied, am now reaping the benefits of my smart new conservatory. ”
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