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Privacy Policy

BACKGROUND:

ConservatoryLand Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.conservatoryland.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

  1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:  

“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

2. Information About Us

Our Site is owned and operated by ConservatoryLand Limited, a limited company registered in England, United Kingdom under number 03786045.

Registered, and trading address: Old Mill Lane Industrial Estate, Mansfield Woodhouse, Nottinghamshire, NG19 9BG, England, United Kingdom.

VAT number: 745350437.

Data Protection Officer: David Bingham.

Email address: [email protected]

Telephone number: 01623 488 888.

Postal Address: Old Mill Lane Industrial Estate, Mansfield Woodhouse, Nottinghamshire, NG19 9BG, England, United Kingdom.

We are regulated by The Financial Conduct Authority.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
  • The right to access the personal data we hold about you. Part 13 will tell you how to do this.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose or purposes.
  • The right to data portability. This means that, if you have provided personal data to us directly, we am using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  • Rights relating to automated decision-making and profiling.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

6. What Data Do We Collect?

Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on our use of Cookies and similar technologies):

  • Name;
  • Gender;
  • Address;
  • Email address;
  • Telephone number;
  • Information about your preferences and interests;
  • IP address;
  • Web browser type and version;
  • Operating system;
  • A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

7. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:

  • Personalising and tailoring your experience on Our Site;
  • Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
  • Personalising and tailoring our our products and services for you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email, telephone, text message and post that you have requested from us, and that you have opted-in to (you may unsubscribe or opt-out at any time by updating your contact preferences at conservatoryland.com/contact-preferences).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

Third Parties whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

We use the following automated systems for carrying out certain kinds of profiling. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so. Please contact us to find out more using the details in Part 15.

  • The following automated profiling may take place:
    • Acorn Consumer Classification by CACI. Full details can be obtained here acorn.caci.co.uk .

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • Until we have provided you with the information you have asked us for;
  • Until we have completed an order you have placed, including the duration of your guarantee/warranty for the products you have purchased;
  • Until you have asked us to delete your personal data.

9. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

  • Your personal data is transmitted to us via a secure connection (SSL) to our website;
  • Your personal data is stored locally at our registered office using password protected software only.

10. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the one important exception:

  • We may share your personal data with our suppliers or Approved Installers to enable us to provide you with the information, products and services that are required to complete your order in an efficient and timely manner.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11. How Can I Control My Personal Data?

11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails or at the point of providing your details by updating your contact preferences at conservatoryland.com/contact-preferences).

11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?

You may access Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 14.

13. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

14. How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you.

You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

Certain features of Our Site may depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

Name of Cookie Purpose Strictly Necessary
utma Used to distinguish users and browsing sessions No
utmt Used to determine if a request to our website should be actioned No
utmb Used to determine new browsing sessions and visits No
utmz Used to store the traffic source or campaign that explains how the user reached our website No

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15. Integration of the Trusted Shops Trustbadge

We have integrated the Trusted Shops Trustbadge on this website in order to display the reviews collected using the Trusted Shops system.

This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit.

Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.

16. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

For the attention of: David Bingham.
Email address: [email protected]
Telephone number: 01623 488 888.
Postal Address: Old Mill Lane Industrial Estate, Mansfield Woodhouse, Nottinghamshire, NG19 9BG, England, United Kingdom.

17. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

 

“Conservatory Land are value for money, well constructed, we self built ours. From design to finish they are with you all the way. Superb after sales service. Praise to Will at sales stage then Richard with final design requirement's & Dave Boot with his fantastic Knowledge, help & advice whilst constructing our Conservatory, first class, well done all the ConservatoryLand team”
“I was very satisfied with the all round service I received from ConservatoryLand. The staff were very helpful, particularly Customer Service/Sales.”
“We ordered a 6m x 1.5m DIY Conservatory Land lean to kit to replace a rotten porch and provide better insulation along a barely insulated outer wall and across a single glazed window. The ordering process, delivery and support was excellent. The kit was clearly marked with comprehensive instructions that were easy to follow. After 18months insualtion is vastly improved”
“We are very happy with the Professional service and product supplied by Conservatory land. The advice and after sale support service were second to none, and all our questions regarding the build were answered very quickly by there technical team who were always on hand if we needed them. They delivered on time and designed a product around our needs and to our budget.”
“I am happy to leave positive feedback for my experience with conservatoryland. I am sitting in my new conservatory right now as I write this, looking out onto my garden. The technical team were on hand all the way to ensure that my conservatory went together quickly & easy. I'm so pleased with the final product & my neighbour was so impressed, he has since gone onto order too! ”
“Excellent customer service. Highly recommended.”
“Excellent We have first product from you and we are very happy for it. Quality is high level and there was no problem to make some changes.Friendly deliver man including. Thanks”
“Conservatory Land are the best when it comes to self-build conservatories. My partner (who built it) and I are 100% satisfied with the quality and customer service we received from start to finish. I do, and will continue to recommend ConservatoryLand as a company who offers quality materials to construct your build and excellent customer service throughout the whole process.”
“Very satisfied, am now reaping the benefits of my smart new conservatory. ”
“Very satisfied. Service,and after sales service exelent. First class product.”
“We were 100% satisfied with the product and the ease of installation was precisely as described and would have no hesitation in recommending Conservatory Land to anybody considering buying and installing their products. We ordered a gable end design of conservatory with the conservabase.”
“Excellent service from the very first request for their brochure, to delivery on our specified date. Driver most helpful stacking all the parts of the conservatory safely, until our builder came to put it together. He was most impressed with, this being the first conservatoryland one he had done. I would thoroughly recommend ConservatoryLand.”
“Firstly I would like to thank Conservatory Land for an excellent product the quality of which is superb. I took down an old conservatory and it was like comparing chalk with cheese, our new conservatory oozes quality. ”
“We have had our conservatory for over two and a half years now and are very pleased with the product. We use the conservatory as an extension to our kitchen/ dinner for entertaining and relaxing. It gives light and space to our dining room. The special roof glass is self cleaning and keeps the conservatory cool in summer. Excellent service by Conservatory Land”
“Very happy with the product and staff were professional and helpful ”
“We're delighted with our 3.6 x 2.7 Edwardian style conservatory. Our basic conceptual ideas were fabricated by Conservatory Land to our specifications,offering excellent quality & value.The staff were very friendly and helpful,any queries which arose concerning the construction were dealt with quickly & efficiently allowing us to continue our project. It's an asset to our home.”
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